October 9, 2022
The City Government of Davao was awarded the ISO 9001:2015 Quality Management System (QMS) accreditation by the inspection and certification services group SOCOTEC on Friday.
ISO 9001:2015 is a global standard set by the International Organization for Standardization that specifies the requirements for a strong QMS; outlining the processes, procedures, and programs that organizations must develop, implement, maintain, and improve in order to successfully manage production or service delivery. It is effective for three years and applies to all city government departments and satellite offices.
Since adapting the standard last year, the local government successfully met the specifications required by the ISO 9001:2015, including the streamlining of operations through digitalization and organization reengineering, simplification of service delivery, human resource trainings, practice of public health standards, among others.
The awarding ceremony held at City Hall was attended by Mayor Sebastian Duterte, Vice President Sara Duterte’s Chief of Staff and former Davao City Administrator Atty. Zuleika Lopez, Vice Mayor J. Melchor Quitain Jr., QMS Committee Leader Atty. Sarah Phoebe Paclibar, SOCOTEC Operations Director Gilmore Rivera, City Department Heads, Chiefs of Offices, and other public officials.
In his speech, Mayor Duterte assured Dabawenyos that the pursuit of excellence will not stop and that the city government “will continue to press forward in its vision to become a center of excellence in governance driven by an empowered citizenry.”
Lopez read the Vice President’s message congratulating all public officials involved in the implementation of the ISO QMS standard, calling the awarding of the standard a “proof of the constant efforts to ensure that the programs and services are at par with the global management standards”.
Paclibar said that with the adaptation of the ISO QMS standard, the functions and operations of the City Government of Davao will institutionalize the Ease of Doing Business mandate and ensure “better delivery of services and products to the Dabawenyos.”
“We will continue the conduct of capacity-building of the representatives of the Quality Management System of the City Government of Davao, and, with the assistance of our technical advisors, we will be able to improve those aspects wherein we are weak,” she added.
Quitain said the accreditation is “evidence that we are effectively, and with utmost dedication, able to fulfill the mandate of our respective offices.”
Quitain said that ISO certification will “raise the bar” of public service in the city even higher. CIO
